Refund Policy

Last updated: November 9, 2026

New accounts get 3 free hours of live translation and every AI feature in the first month. Please try the Service fully before subscribing.

1. No refunds on monthly or annual plans

By paying for a Pro or Pro+ plan (monthly or annual) you agree that the Service starts immediately. Payments for the current period are non-refundable, and we do not offer partial refunds for unused time or unused quota.

2. Cancel auto-renewal at any time

You can cancel auto-renewal at any time in Settings → Account & plan → Manage subscription. You keep access until the end of the current period and will not be charged again.

3. Exceptions

• Duplicate charges: we refund the duplicate amount.
• A system error on our side prevents you from using paid features for more than 72 consecutive hours: we refund that period's payment.
• We discontinue a core feature of a paid plan: we refund the prepaid fees for the unused period on a pro-rata basis.

4. Applicable law

Where this policy conflicts with consumer protection law that applies to you, the law prevails.

5. How to request a refund

Email support@talligentai.com from the address used for the purchase and include your order number. We reply within 7 business days. Refunds go back to the original payment method; timing depends on your bank or payment provider.

Payments may be processed by our payment provider acting as merchant of record, and refunds follow its process. Where this policy conflicts with applicable consumer protection law, the law prevails.